Chatling lets you build AI chatbots easily with a drag-and-drop builder. You don’t need technical skills to use it.
I’ve tested it thoroughly and it works great for businesses of all sizes. It answers customer support questions based on your business data accurately.
Let me show you how it works and what it does.
Disclaimer: This post has affiliate links at no cost to you.
Features
Before I show you how the tool works, let me quickly give you an idea of what it does by checking the main features.
- Knowledge-Based Answers: Chatling AI bot gives you accurate responses using your documents or website.
- AI Training: Automatically train the chatbot by uploading your data, such as your (or anyone’s) website.
- Drag-and-Drop Builder: Create chatbots with no code.
- Multilingual Support: Build chatbots that can speak in over 85 languages.
- Lead Generation: Capture leads during chats to boost your business.
- Easy Website Integration: Add your AI chatbot to your site with a couple of clicks.
But thus far, it’s all hype. Let me see if it works!
My Experience
Feel free to just read along. But if you’re convinced to test it (because it’s free), feel free to repeat the steps I take here.
As the first step, you need your free trial of Chatling. You can get your free trial here.
Then create an account. (Sadly, this tool doesn’t let you create with a Google account.)
Once you’ve signed up and in, click “Create chatbot.”
Next, choose the option that best fits what you want to do.
For me, I wanted to create a simple AI chatbot for my website where I teach blogging.
Then give it a name. I named my chatbot Blog support bot:
Ignore the paid promotions you’ll see in the next view. They might be useful later, but they’re not needed right now since we’re focusing on creating a free AI chatbot.
To get started, open the chatbot builder:
Then you will see your chatbot’s main workflow, that is, what it will do once someone opens up a chat window.
You can move things around in this view as much as you like. I went with the default one that looks like this:
I think the default flow is good unless you have a very specific use case. It simply greets the user with a welcome message.
Just make sure you change the texts in the flow, though. To do that, click the text in the flow elements and type something.
I changed the welcome text to let the visitors know that they’re using my AI assistant for blogging.
Once you have changed the flow and texts in it, it’s time to tweak the AI configuration of your bot. This gives the AI a persona that’s on brand and in line with your information and style.
To do this, click on the ‘AI Configuration’ section on the left.
I restricted the AI to use my website as a resource for finding answers. That way I avoid creating made-up answers that make no sense.
But now there’s one problem. The AI doesn’t know you or your business information.
To change this, let’s add a knowledgebase for the AI to draw information from.
You can use a URL list, a document, a text file, and more as your knowledge source.
Yes, you got it right: The AI will read all the stuff you give it and then remember everything.
I want the AI to get its information from my website so I will add it as the knowledge base.
After I entered my site URL, it took about 2–3 minutes for the AI to read it through.
Then it listed my site URLs, that is, all the blog posts on my site.
After this, the bot is ready!
Click on the “Preview” to test your AI chatbot. This allows you to interact with your own bot before making it live.
For instance, I sent my Chatling AI bot a message that asks what’s realistic to earn as a blogger.
Here’s the conversation:
That answer is insane! That is exactly what it says on my website.
No generic, hype-filled answers like you get from other resources with false promises. It spoke exactly how I would, and even pointed me directly to the page or section of the knowledge base where it found the information.
When I clicked the links that the bot gave me for double-checking, I could also confirm that the answer was correct and in line with how I would say it on my site.
Once you’re happy with your Chatling chatbot, publish it with the “Publish” button on the top right corner.
Then embed it to your website or share a link for anyone to use it. This will save you a ton of time on customer support, lead generation, and more.
I’m really impressed with Chatling AI.
What I didn’t expect was how it listened to my input before responding to customers.
It even provided direct links to the sources where it found the information, showing that it truly ‘learns’ the knowledge base content.
Pros
- User-Friendly: Just click a few buttons to set up your own custom ChatGPT-like AI bot for your site.
- Accurate: The results are impressive — it’s highly accurate and provides answers that feel very much like mine. I have no issues believing that it will automate 80–90% of my support. It also points you to the knowledge base location where it found the information.
- Global Reach: Supports over 85 languages to reach a wider audience. This is especially great since I originally thought these tools would only work in English (and honestly, not even that well just a couple of years ago).
Cons
- Setup Can Be Tricky: Even without coding, adding the bot to your site might feel overwhelming, especially when you’re dealing with code adjustments.
- Quality Data Matters: If your data is inconsistent, like conflicting information on different pages, the AI might get confused.
Pricing
- Free: $0/mo
- Basic: $15/mo
- Pro: $35/mo
- Ultimate: $99/mo
